Shipping Policy
1 Who Can Order
Ordering from catalystbrewcoffee.com is available to residents of Australia, New Zealand, United Kingdom and the United States. Deliveries are made strictly in accordance with this policy. Import duties/taxes outside Australia are the customer’s responsibility.
2 Placing an Order
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Review your cart via “My Cart.”
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Click “Proceed to Checkout” to confirm delivery and payment details.
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Order confirmation appears on‑screen and via email.
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Phone orders are not accepted.
3 Minimum Order
No minimum quantity or value applies.
4 Delivery Charges (Australia)
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Free shipping for orders ≥ AUD 100.
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Orders < AUD 100 incur a fee calculated at checkout based on item count, size, weight and destination postcode. Fees may change without notice.
5 Payment Methods
Accepted: Mastercard, Visa Credit, Visa Debit. We do not accept cash, cheques, money orders or COD.
6 Delivery Address Changes
Delivery addresses cannot be changed after checkout. Verify details before ordering.
7 Order Processing & Dispatch
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Dispatch within 2 business days (up to 4 days in peak periods).
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Standard delivery (Australia): ≤ 7 business days after dispatch.
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International delivery: approx. 9‑15 business days.
8 Express Delivery
Option available at checkout; fee displayed after entering shipping details.
9 Tracking
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Tracking email sent once Australia Post collects the parcel.
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Track via auspost.com.au/track or call 13 11 18.
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Members can view status in My Account.
10 If You’re Absent on Delivery
Australia Post leaves a card; parcel held 10 business days before return to sender.
11 Damaged, Missing, Incorrect or Late Orders
Contact contact@catalystbrewcoffee.com within 7 business days of delivery. Provide your order number. We’ll remedy under this policy and the ACL.
12 Risk & Title
Title and risk pass to you on delivery, except as otherwise provided under the ACL.
13 Governing Law
This policy is governed by the laws of New South Wales, Australia. For assistance, visit NSW Fair Trading: www.fairtrading.nsw.gov.au.
Last updated: October 02, 2025