Privacy Policy

1. Our Commitment

Catalyst Brew Pty Ltd (ABN ) and its related entities ("Catalyst Brew", "we", "us", "our") respect your privacy. We are bound by:

  • the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs); and

  • the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) for NSW residents.

This policy explains what personal information we collect, how we use it, how we secure it, and how you can exercise your rights.

2. What We Collect

Category Examples
Identifiers Name, postal/delivery address, email, phone, date of birth, social‑media ID
Transaction Data Purchase history, payment method (tokenised), order preferences
Business Customer Data ABN, driver licence (sole trader/partnership)
Marketing Preferences Opt‑in status, promotion entries, loyalty program data
Job Applicant Data CV details, qualifications, references, screening‑check results

No credit‑card numbers are stored on our systems.


3. How We Collect

  • Directly from you: web forms, account registration, checkout, promotions, customer service calls, social media interactions, mobile apps.

  • Automatically: cookies, analytics tags, server logs.

  • Third parties: social‑media platforms, data aggregators, shipping providers, payment gateways, recruitment agencies.

We obtain consent where required before collecting sensitive information (e.g., background checks for applicants).


4. Cookies & Tracking

Our sites use first‑ and third‑party cookies for core functionality, analytics and personalised advertising. You can disable cookies in your browser, but some features may be limited.

5. Why We Use Your Information

Purpose Lawful Basis
Fulfil orders, process payments, deliver goods Contractual necessity
Respond to enquiries, warranty & returns Legitimate interests / legal obligation
Marketing communications (opt‑in) Consent (APP 6)
Loyalty, promotions, surveys Consent / legitimate interests
Fraud prevention & security Legitimate interests / legal obligation
Recruitment & screening Consent / contractual necessity

We may de‑identify data for analytics and product development.

6. Disclosure

We share personal information only as necessary with:

  • logistics partners (e.g., Australia Post, couriers);

  • payment processors;

  • IT & cloud‑hosting providers (data centres in Australia/NZ);

  • marketing & analytics vendors;

  • professional advisers (lawyers, accountants);

  • government regulators or law‑enforcement where required.

Some recipients may be overseas (<OVERSEAS_LOCATIONS>). We take reasonable steps to ensure they protect your information to Australian standards (APP 8).

7. Storage & Security

  • Physical files in secured premises.

  • Electronic data encrypted in transit (TLS/SSL) and at rest.

  • Role‑based access controls, 2‑factor authentication, firewalls.

  • Regular security audits and incident‑response plans.

8. Access & Correction

You may request access to, or correction of, the personal information we hold by contacting our Privacy Officer:

  • Email: contact@catalystbrewcoffee.com

We will verify identity and respond within 30 calendar days. Access is generally free; reasonable charges may apply for retrieval and copy costs.

9. Complaints

If you believe we have breached the APPs or PPIP Act, please write to our Privacy Officer (details above). We will respond in writing within 30 calendar days. If you are not satisfied, you may contact:

  • Office of the Australian Information Commissioner (OAIC) – oaic.gov.au 1300 363 992;

  • Information & Privacy Commission NSW (IPC) – ipc.nsw.gov.au 1800 472 679.

10. Policy Updates

We may update this policy periodically. The "Last updated" date reflects the latest revision. Significant changes will be notified via email or website banner.

Last updated: October 02, 2025