FAQs
Got questions? We’ve got answers.
Here are some of the most common things customers ask us before making their first purchase. If you can’t find what you’re looking for, don’t hesitate to reach out—we’re happy to help.
Email us anytime at: contact@catalystbrew.com
Café-Quality Coffee. Brewed at Home.
What makes Catalyst Brew Coffee different from other coffee brands?
Catalyst Brew Coffee is dedicated to simplifying the coffee experience while delivering high-quality, fair trade, and sustainably sourced coffee. We believe great coffee should be accessible, ethical, and easy to enjoy.
Where do you source your coffee beans?
We source our beans from ethically responsible farms around the world, ensuring fair trade and sustainability. Our direct partnerships with farmers help maintain quality and freshness from farm to cup.
How should I store my coffee for freshness?
To maintain optimal freshness, store your coffee in an airtight container in a cool, dark place. Avoid exposure to heat, light, and moisture. For best results, grind your beans just before brewing.
Do you offer ground coffee or only whole beans?
We offer both whole beans and pre-ground coffee options to suit your brewing preferences. Select your preferred grind size when placing your order.
What brewing methods work best for your coffee?
Our coffee is versatile and works well with various brewing methods, including espresso machines, French press, pour-over, AeroPress, and drip coffee makers. Each blend comes with recommended brewing instructions for the best flavor.
Can I buy Catalyst Brew Coffee in stores?
Currently, our coffee is available exclusively through our online store. However, we are exploring retail partnerships and hope to bring Catalyst Brew Coffee to local cafes and stores soon.
Do you offer subscriptions?
Yes! Our subscription service ensures you never run out of coffee. Choose your favorite blend and delivery frequency, and we’ll take care of the rest.
Do you ship internationally?
Currently, we ship within Australia and New Zealand. We’re working on expanding our shipping options, so stay tuned for updates.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, you can modify or cancel it by contacting our support team as soon as possible.
Do you offer wholesale or bulk purchasing?
Yes, we offer wholesale and bulk purchasing for cafes, offices, and retailers. Contact us for more details on pricing and partnerships.
Are your coffee bags recyclable or eco-friendly?
Sustainability is a priority for us. Our packaging is designed to be eco-friendly, and we are continuously exploring better ways to reduce waste.
Do you have limited edition or seasonal blends?
How can I contact customer support?
If you have any questions or need assistance, reach out to us via email at contact@catalystbrew.com or through our website’s contact form.